Setting up the Stripe Connect Integration
- In Flicket go to "Settings" and select "Integrations".
- Scroll down to select "Add payment provider". Choose Stripe as your payment method.
- Add an "Integration Name". This is the name that will appear at checkout and during event setup. For example “Credit/Debit Card – Stripe” or “Visa/Mastercard via Stripe”.
- Select either "Use Existing Stipe Connect Account" or "Signup for a new Stripe Connect account.
- Click "Sign up to Stripe".
From here you will be directed to the Stripe Connect login page, where you must either create a new Stripe Connect account or log in with an existing one. Flicket staff do not have access to this process.
If you have an existing standard Stripe account, it cannot be used with Stripe Connect. You’ll need to create a new Stripe Connect account or switch your current account to support Connect.
Enter the code generated by your authentication app.
You will be given an emergency backup code that you will need to store in a safe place. If your device is lost or stolen, you can use this code to unlock your Stripe account.
Stripe Merchant Onboarding
- You will start the Stripe merchant onboarding guide to complete the integration to start receiving the funds from your events.
You must prepare the necessary documents and material ready to expedite the process and minimize potential delays with your onboarding, such as:
- form of verification, passport / license
- proof of address
- proof of address and identity documents for any shareholders who own more than 25% of your company
- NZBN (if you’re a company) - After filling in details about you and your business, you will need to enter your bank account details for receiving payouts. Select Continue.
- You will need to review your information has been entered correctly. Stripe will inform you if there is information required.
It is important that you provide the necessary information, otherwise you will not receive your payout.
Select Agree and submit. - You will be redirected back into the Flicket platform to enter your Stripe credit card processing fees.
Enter your Stripe Flat Rate Transaction Fee and Percentage Transaction Fee.
E.g. For NZ organisations the Standard Stripe rate is 2.9% + 30c per successful charge for domestic cards.
For more information on Stripe fees & pricing - visit:
https://stripe.com/nz/pricing for NZ
https://stripe.com/au/pricing for AU
https://stripe.com/pricing for USA.
You may already have a fee negotiated between you and Stripe. - Select Save Changes.
Afterpay can be enabled here too. Check the box and enter your Afterpay Percentage Transaction Fee.
E.g. For NZ organisations, Afterpay payment method is to pay in 4 with a rate of 6% + 30c.
For more information on Afterpay Stripe fees - visit:
https://stripe.com/nz/pricing/local-payment-methods for NZ
https://stripe.com/au/pricing/local-payment-methods for AU
https://stripe.com/us/pricing/local-payment-methods for USA
9. Once you have set that up, we highly recommend that you double check your details in Stripe. Any issues with the information you have provided will be shown in your dashboard.
It is important that you add any missing information to resume receiving any payouts from your events.