Tips for building memberships
- If you have paid and complimentary memberships, consider building these as two different memberships instead of as one membership with paid and comp membership tickets. This may help with reporting and help segment your members so you can communicate with different members accordingly.
- If you have different membership tiers (eg: Gold Membership/Silver Membership/Bronze Membership), consider creating multiple memberships instead of one membership with gold/silver/bronze membership types. This way, you can brand and market each membership accordingly.
- If you have a standard membership with adult/child/senior pricing, consider building one membership and add multiple membership types inside of this membership for your adult/child/senior prices.
- If you have child memberships, consider putting the age of the child in the membership type name (eg: Child (4-16)).
- If you want to offer a family membership, instead of setting this up as a ticket type, you will need to create seperate adult and child ticket types then setup a multibuy promotion.
How-to Guide Quick links:
Add Membership Types and Add-ons
Adding Promo Codes and Multi-buys to Memberships
Adding Dependencies to Memberships
How to set up a membership
** Note: You must have a season setup before you can create a membership.
1. Go to the Memberships tab and 'select 'Create Memberships'
2. Name & Location
- Name you membership
- Select previous membership (if relevant)
- Select the duration of your membership
3. Details
- Add a description, T&Cs and Accessibility information
- TIP: The description is where you sell your membership and let customers know what their membership will get them. The more info you can provide here the better.
- Optional: Important Notes / Invoice Information
4. Branding - Add relevant branding assets
** We recommend adding a membership banner and thumbnail at the least
** Please refer to our membership artwork guideline for more information on where these assets are located
5. Configuration
- Booking fee: This is different to the per ticket booking fee. Only add a fee in here if you want to charge a fee per order
- Show Schedule: Tick this if you want the schedule of events visible to the customer
- Enable naming / re-naming ticket: Tick these if you want your memberships to be named/re-named
- Hide from public: If you want your membership published but not displayed on the homepage, select this
- Enable ticket protection cover: Please refer to our help guide more info on ticket protection
6. Payment Setup - select the payment gateways for this membership
7. Delivery Options
- We recommend only offering e-ticket. If you need to collect delivery addresses (eg: to deliver membership packs) then you can add another delivery method. You can re-name these delivery methods in the shipping tab in settings.
8. Select 'Create Membership'
9. Season - Add your season to your membership
- Select the season tab, add your season, tick the events you want to include in this membership, then select save changes
10. Go to the 'Memberships & Add-Ons' tab and select 'Add membership type'
11. Create your membership tickets
- Type: Standard for paid memberships, comp for complimentary memberships
- Membership Type Name: Eg: Adult/Child (0-16)/Student/Senior
- Membership Fee: If you are adding your membership fee to the outside of the membership, add it in here
- Description / Restrictions: Optional. These will appear on the customer side in the purchasing process
- Select 'Create Membership Type'
12. Add any Add-Ons (optional)
- Add name, quantity, price, description, restrictions, image and any inside fees.
- You could use add-ons for donations , car parks or to upsell merchandise
13. Add a release
**Important step to make your memberships live
** A release is the same as a link. You need to make an active release in order to make your membership tickets live and sellable
** Note: You can only have one release and this will always be live. This is unlike individual events where you can have private links and you can turn links on and off. As long as your membership is published, customers will be able to see all membership tickets that are live in the release. If you have memberships you want hidden to the public, we suggest creating a seperate membership and hiding this from the public.
Go to the release tab and select 'Add/Edit zones or sections
Add membership types to zones
- Use the drop down to open up each zone, change the 'select pricing on' from zone level to section level, ensure the toggle is green to to make the zone live
- Select which memberships you want visible in each section. You can turn memberships and sections on and off by ticking and unticking them.
- Enter the price of each membership in each section in the corresponding box
- Select 'Submit' to save once finished
14. Promo Codes
If you want to offer % or flat rate discounts for your memberships you can setup promo codes
- Go to the promotions tab then select 'Create promo code'
- Fill in the promo code details then select 'create promo code'
Promo code: this is what the customer will type in the promo code box to gain their discount
Promo code type: select whether you want this to apply to membership, add-ons or both
Discount Types: percentage or fixed rate
Amount: Discount the promo codes gives
Membership type: select one or more membership types this discount is applicable for
Conditions
- Max Use: The maximum amount of memberships this discount can be applied to
- Set date range: What dates do you want this promo code active for
- Set min order amount: What's the minimum amount that needs to be spent for this code to be applicable
- Set mx order amount: What's the maximum amount that the discount can be applied to
Select create promo code
15. Multi-buys
If you want to offer deals such as '4 Adults for the price of 3' or a family pass, we can set these up as multiubuys.
We will go through 2 examples of multi-buys below.
Example: Family Membership Multi-buy (2 adults and 2 children) for $398 - normally $496 - in North Stand
Adult Memberships = $159
Child Memberships = $89
- Go to the promotions tab and select 'create promotion'
- Enter multibuy details.
In this case, if the customer purchases 2x Adult memberships at $159, that will equal $318.
As we are selling a family of 2x adult and 2x child memberships for $398, the total amount for the 2x child memberships will need to be $80 ($398 - $318). Therefore, each child membership will need to be sold for $40.
To enter this in the system, we would set it up as below:
Once the multibuy has been setup, when the customer select 2 adults and 2 children, the discount will apply.
16. Setting up a Group Seated Membership Pass (i.e. Family Pass, Team of 10)
Example: Setting up a Family Pass (2 adults, 2 children) for $360 in West Stand.
Each seat (regardless if it's adult or child) will need to be set up as $90 each (total of $360 = $90 x 4) to create the group ticket.
- Select Add a Membership type. In this example this will be a Family pass (2 adults, 2 child).
Select the checkbox Part of a group. In this example a group/family pass consists of "4" seats.
Select Create membership type.
- Next step would be to enter in the price you want to set.
Select Release tab, then select "Add/Edit zones or sections" where you want to add that group/family pass.
- Select the zone or section and select the group/family pass and enter the price.
In this example, the seats at a section level of the North Stand is set at $90 for each, the customer will have to ensure they select 4x seats at $90 to purchase the family membership of $360. Since this is set at the section level, it means only selected areas of the North Stand will offer the family membership.
In this example, the same is set at a zone of the North Stand. Since this is set at the zone level, it means any section of the North Stand will offer the family membership. The customer will have to ensure they select 4x seats at $90 to purchase the family membership of $360.
- Select Submit.
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Once the group/family membership has been set up, the customer will need to ensure they are buying for 4 people, otherwise it will not let them through to the checkout.
In this example, if the customer does not select "4" seats to purchase the family membership tickets it will show an error message.
The customer will need to change the filter "I need tickets for" to "4 people" in the filter and select the 4 seats they want.
17. Dependencies - If you have certain tickets that must be purchased with another ticket, you can set these rules up in the dependency section
Example Dependency: Child membership cannot be purchased without an adult membership.
Customer wants [product = child]
Customer needs [quantity=1, product = Adult]
Visibility - when this is ticked, the product customer wants will always be displayed, even if the product customer needs has not been selected.
Is Exclusive - tick this option if for example if an adult ticket is required for each child
