1. Go to the orders tab, then select Create Order
2. Select your event and the public (listed) release and select Proceed
3. Select tickets
Select how many tickets you want to issue
Select where you want these people to sit
- You can either do this by selecting the zones and sections on the left hand side. This way the system will select the best available seats in your preferred section.
- Alternatively, you can select individual seats on a map
4. Enter the customers details and select next
5. Select 'create hold order (unpaid) as the payment method
Leave 'send hold order invoice to customer' checked if you want to send the customer a Flicket invoice, untick it if you want to send them a separate link to pay for tickets
Select 'Next'
Once you have put an order on hold, you can either send the customer an invoice or send them a payment link.
Sending a payment link.
Once you haver put the order on hold, go into the order, select more options, send payment link.
This will draft an email that contains a link to pay which you can send to the customer. Once the customer has completed payment, they will be sent a confirmation email with a link to their tickets.
Sending an invoice.
When you put an order on hold, you can check the button to send hold order invoice to customer.
If you want to resend a customer their invoice, search for their order, select more options, then download order invoice. You can then send the invoice to the customer.
Once the customer has deposited the funds into your bank account, you will need to go back into Flicket and complete their order.
To complete the order, locate the order in the admin panel, select complete order, check the details are correct then select complete order again.
*If you want to only complete some of the tickets and release some, you can amend the number of tickets you complete in the box
* You can make a note whether the payment method was made via eftpos, invoice or other
* Chose whether to send order confirmation to customer by checking or unchecking
