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Complimentary Tickets for Seated Events

Flicket offers flexible ways to issue complimentary tickets to suit your workflow. This guide covers each option to help you set up, issue, and track comps with ease.

Quick Links

  1. How to Create a Complimentary Ticket Type
  2. How to Create Link
  3. How to Create a Comp Ticket Order 
  4. Mark Paid Tickets as Complimentary at Checkout


Setting Up Complimentary Ticket Types
We recommend creating separate complimentary ticket types for events to help you better manage, report on, and differentiate complimentary tickets from paid. This is especially useful when:

  • You want the comp ticket to have a different name from your paid tickets (e.g. Sponsor Comp, Family and Friends Comp).
  • You want comp tickets to appear as a separate line item in your reports, rather than being grouped with paid tickets.
  • You have a set allocation of complimentary tickets and want to track usage independently.

How to create a complimentary ticket type

  1. Go to the ‘Event’ tab and find your event.
  2. To add a new ticket type to your event, go to the ‘Tickets and Add Ons’ tab, and click '+ Add Ticket Type'.





  3. Add a name for the ticket type, and select either Comp - unnamed or Comp - named from the 'Type' drop down box.




  4. In the 'Imagery and Details' section, you can add a ticket banner image, description, and include any restrictions or key information for ticket holders.
  5. Select ‘Create ticket type’. 


How to Create a Link
Links are how we make seated tickets live in Flicket to allow them to be purchased. 

  1. In your event go to the ‘Links’ tab to create the ticket link. Here, you can generate public or private links to share with your audience.  

  2. From the Links Tab select ‘+Create new link’


  3. Change the link type from ‘Listed’ to ‘Unlisted’, and add a link name, such as “Comp – [Sponsor Name]” for easy reference.
     

Listed = Public. The listed link will appear on your event homepage. You can only have 1 listed link.

Unlisted = Private. Private links are not listed on the homepage but can be accessed via a link or access code. You can have an unlimited amount of unlisted links.

POS = Point of Sale. If you are running a box office, you will need to create a POS link.

     4.    Add your Complimentary ticket to Zones
  • Use the dropdown to expand each zone.
  • Change 'Select Pricing On' to ‘Section Level’ instead of ‘Zone Level’.
  • Make sure the toggle is green, this means the zone is live.
  • Select your Complimentary Ticket, then choose the sections or blocks within each zone where the ticket should be available by checking the box.
  • Select 'Submit' to save your link.


How to Create a Comp Ticket Order 

  1. Go to  the orders tab and select 'Create Order’ then ‘Complimentary’ 

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  2. From the Issue complimentary tickets module you can search for an existing customer or select ‘Add New’ to enter a new customer's details. Their information will be automatically saved to the CRM.

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  3. Under 'Select tickets' choose the Event you would like to issue tickets for.

    1. To issue complimentary tickets across multiple events, such as all home matches, you can add multiple ‘Events’ at once.

    2. The system will automatically select the same ticket types for each event.

    3. If those ticket types don’t exist or aren’t available in some events, you’ll need to manually select the appropriate tickets for those specific events.

       4.   Enter the number of tickets to issue, then choose the ticket type then select the ‘Seats’. 


     5.      If ‘Email tickets to customer’ is toggled on, it will automatically email the tickets.

      6.     Adding a ‘Reason’ is optional, but it can be useful to  keep track of issuing free tickets.

      7.     If you’d like to hold the tickets, select ‘Put on hold’. 


Mark Paid Tickets as Complimentary at Checkout

If you haven't set up a Comp Ticket type, you can issue complimentary tickets by creating a standard order and selecting 'Complimentary' as the payment method during checkout.  Since this option it uses existing tickets, complimentary tickets will count toward the ticket capacity.

For example, if the Ticket capacity is set to 15,000 and all 15,000 tickets are issued, the sales report might show that 1000 of these are comp tickets. To sell more paid tickets, you’ll need to increase the ticket capacity to 16,000 to allow selling 15,000 paid tickets.

If your event is sold out but you need to issue more complimentary tickets, increase the capacity of a ticket type to make room for the additional comps.

How to Issue Complimentary Tickets Using Existing Ticket Types

    1. Go to the Orders tab, select 'Create Order', then choose 'Paid Order'.

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    2. Select the order type either ‘Event or membership’, choose the ‘Season’, then choose the ‘Event’, you may need to select the ‘Release option’ then  click Proceed.

    3. Choose the number of tickets to issue.

    4. Select seating by choosing zones and sections on the left, this will allocate the best available seats in your preferred section.


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    5. Fill in the customer’s details and click ‘Next’.

    6. Select’ Complimentary’ as the payment method, then click ‘Issue Complimentary Tickets’.

      Optional: Add a reason for issuing the complimentary ticket (this note is internal only).

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    7. Keep 'Send order confirmation to customer' checked to email the tickets immediately, or uncheck it to send later.