User Roles & Permissions

User Roles Types

To see which accounts have access to specific features and data, go to 'Settings' and select the 'Accounts' tab.

There are two access types in Flicket:

1. Organisation User
Has access to all events and memberships within the organization, based on the permissions set in the Account Type section below.

2. Event User
Can only access basic reporting for the specific events they’re assigned to.

**Organisation User**
Role	Access	Other notes
Admin	Home Events Memberships Seasons Points Orders Customers Broadcast Reporting - all reporting types - for all events and all memberships Sales Financial reports for events - promoters report, discount report, settlement report, ticket type report, financial report Financial reports for memberships - settlement report, discounts report, membership type report, financial report Scans report Insights Registration Capacity Promotions Point of Sale POS Reporting Marketing Scout Automation
VenueAdmin	Reporting - Scan Report & Capacity Report only
Sales	Orders (Only access to the created order) Customers Scout Automation	You cannot issue comps.
PosAdmin	Point of Sale POS Reporting Reporting - Scans only Scout
Scanner	Only access to the scanning app log in
Marketing	Broadcast Reporting - Audience and Marketing tab only
BackOfficeStaff	Orders Customers Reporting - all reporting types - for all events and all memberships Sales Financial reports for events - promoters report, discount report, settlement report, ticket type report, financial report Financial reports for memberships - settlement report, discounts report, membership type report, financial report Scans report Insights Registration Capacity Promotions Scout
EventManager	Events (they can access only the events I have created and have been assigned to by Admin) They can also create new events (regardless if they were not assigned to an event) Orders Reporting (only the events I have created and have been assigned to by Admin) Sales Financial reports for events - ticket type report, financial report Financial reports for memberships - membership type report, financial report Scans report Insights Registration Capacity Promotions Broadcast Settings - Venue only	To assign an event manager additional events outside of the ones they have created, navigate to event user and add additional events.

**Event User - Basic Reporting Access**
Role	What do they have access to	Things to note
EventReporting (events)	Sales Report, Scans Report, Capacity Report, Promotions Report for only the Events they have access to	When the Admin invites a user to become Event User, they will need to assign specific events (reporting) they can have access to
EventReporting (memberships)	Sales Report, Scans Report, Capacity Report, Promotions Report for only the Memberships they have access to	When the Admin invites a user to become Event User, they will need to assign specific memberships (reporting) they can have access to
SubPromoter	“Events” tab in Reporting that only shows face value of ticket sales	When the Admin invites a user to become Event User, they will need to assign specific events (reporting) they can have access to.

User Roles & Permissions

User Roles Types

Organisation User

Event User - Basic Reporting Access