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How do I set up Pre-Authorization?

Pre-authorization boosts General Admission sales by letting fans select tickets and save payment details during registration, then automatically charging them when sales open. This eliminates checkout friction, increases conversion rates, and provides early demand insights. With over 46% of fans opting in, we recommend enabling pre-authorization for all registrations.

Quick Links

Before You Enable Pre-Authorization

Before you can activate pre-authorization, make sure the following setup steps are complete:

  • A general admission event has been created 
  • Stripe Connect is enabled as your online payment provider.
    You can still offer additional payment methods for the pre-sale, including Afterpay, Payment Plans; however, they can not be used for pre-authorizing payments.
  • Ticket types have been set up for the event
  • Pre-authorization can not be used in conjunction with Access Codes

Once these steps are done, you’ll be able to enable pre-authorization and start securely capturing card details during pre-registration.



How to set up a Pre-Registration Form 
  1. From the Events tab, go to Event details and select ‘Enable registration form’
  2. Add the Registration start and end period, this must end before the ‘Public tickets go on sale’ date. 
  3. You can customise the messaging on the registration form. 
  4. Click ‘Save’


A registration confirmation email is automatically triggered to confirm registration and build excitement for the event.

You can customise this email by navigating to:
Events > Emails > Registration Confirmation Email



How to create a Pre-sale

  1. Go to the ‘Event tab’ and select ‘Presale’.
  2. Add a Presale name, select the start and end date options. The Presale start date and time must commence after the Registration ends. 
  3. Move the ‘Link presale to your registration form’ toggle on and ‘Enable pre-purchase’. 




How to cancel a pre-authorized order in Flicket

  1. Go to Event > Orders
  2. Navigate to the ‘Hold’ tab


  3. Search for the customer using their name or order number in the search bar
  4. Click on the order. In the top right corner, select ‘More Options’ and ‘Cancel order’ from the drop-down menu.




Fans can cancel their pre-authorized order up to 2 hours before the pre-sale starts by logging into their account. They can access their tickets either through the ‘Manage My Tickets’ button in their ticket confirmation email or by logging in directly via the event page.
sent from Flicet 

What communications are sent to fans who register their card details?
Customers receive a series of emails to keep them informed and in control throughout the pre-authorization process. These emails are automatically triggered from Flicket:

  1. Confirmation Email – Sent immediately after placing a pre-authorization order, confirming their reservation and card capture.

  2. Reminder Email – Sent two days before the pre-sale opens. This includes a link to manage their order, where they can update card details or cancel if needed.

  3. Order Confirmation Email – Sent once the pre-sale goes live and the fan is successfully charged. (Can be customised)

  4. Date Change Notification – If the pre-sale date changes, fans with existing pre-authorized orders are notified, as their payment date will also be updated.

  5. Payment Failed Notification – If a card is declined for any reason, fans receive an email advising of the failure and the tickets are no longer held. They are instructed to purchase tickets from the pre-sale release. 

How to track pre-authorisation sales performance

To view the presales reports, go to Reporting > Presales

The pre-sale report provides a view of event demand before tickets officially go on sale. It helps you track how many customers are engaging with your event, registering for the presale, and committing to tickets through pre-authorization.

Presales report

CleanShot 2025-09-03 at 15.19.13@2x

Presale overview



From the pre-sale overview you can track the following metrics:

Registrations - Number of users who signed up through the registration form.

Unique event page visitors - The number of individual people who viewed your event page at least once.

Total event page views - The total number of times your event page was viewed, including repeat visits.

Event page conversion - % of unique visitors that converted to registrations

Face value of pre-authorized tickets - Forecast ticket value from pre-authorized orders for tickets, includes GST, excludes fees. This excludes any failed or cancelled orders.

Pre-authorized orders - The quantity of of orders that are pre-authorized v the total registatrattions. 

Pre-authorization conversion - % of registrations that pre-authorized an order.

Frequently asked questions

What is the pre-authorize status?
Pre-authorized orders have a pre-authorized status, which is a type of hold order.

What does ‘pre-authorized tickets are exhausted’ mean?
If an "early access exhausted" message appears during registration, it means pre-authorization tickets are no longer available. Fans can still register for the pre-sale.

What happens if a pre-authorized payment fails?
If payment fails during the pre-sale (e.g., due to a lost/stolen card, or insufficient card, or a declined transaction), the ticket will not be held. The fan will receive an email notification of the failure, including a link to purchase a ticket if they still wish to attend manually

Can I run a competition with a pre-authorization enabled?
Yes. The customer will register, select tickets, enter their card details then once pre-authorization is compltete see their competition entries anda prompt to share on their social media channels.

How long are card details saved in Stripe for pre-authorization?
Card details are securely stored in Stripe and remain active until the pre-sale charge is processed or the reservation is cancelled by the fan. Card details are removed once the presale has started and all the pre-authorized orders have been issued

What happens if a fan’s card expires before the pre-sale?
We automatically check the card’s expiry date during setup. If the card is set to expire before the scheduled charge date, an error message will appear and it won’t be accepted, prompting the fan to enter updated payment details.

What happens when the tickets are sold out? Is there a waitlist?
A message to say the allocation is exhausted appears on the form. No ticket options are displayed.

What payment methods are available?
Afterpay and Payment Plans are not currently available with Pre-Auth.  If you pre-authorize you need to use a credit card. Afterpay can only be used for the regular pre-sale. 

Are tickets allocated using a ballot?
No, pre-authorization isn’t a ballot. Tickets are allocated on a first-come, first-served basis.