During events, promoters can use POS systems for on-site ticket sales, entry management, and merchandise sales. POS terminals or mobile devices equipped with POS software allow staff to process transactions efficiently and provide attendees with a smooth experience.
How-to Guide Quick Links:
Setting up Point of Sale for General Admissions events
Setting up Point of Sale for Seated events
How to sell tickets through POS
Before you start, you must have an event set up before creating a point of sale terminal.
Setting up Point of Sale for General Admissions events
Go to Point of sale module in the nav. Select your event from the drop down.
If you already have ticket pricing set up for your event, you can choose to sell them at that price.
Tickets pricing on the public release will be used by default.
Typically the price of tickets at the box office is the same as online, but some events may need to adjust this.
You can change the price set for each ticket at POS. Click Edit, change price and click Save.
Add the transaction fees (if any) and click Save.
Once everything is set up, click Open sales terminal at the top right corner.
Enter your Terminal Reference (Terminal name) to identify transactions.
Select Payment Option(s) that you want to support on this terminal.
If you selected Cash as one of the payment options, enter your starting cash float amount to track the amount of cash in the register.
Click Open this sales terminal.
Click Open a sales terminal in the top right corner.
Congrats! You’ve set up a POS terminal! Next, click “Create Order” to start selling tickets.
Once you start to sell tickets at POS, you will also start to see transactions come through like this example.
Setting up Point of Sale for Seated events
If there is no POS set up yet...
Find your event in the drop down, then click Create POS release for this event.
Create a POS release by adding Name to the release (e.g POS), then fill in any other relevant details.
Scroll down to Zone and select if you want to add POS ticket pricing against the Zone Level or Section Level.
For Zone level, set the ticket type and price.
For Section Level, set the price depending on the ticket type and the aisle within that section selected.
Click Submit on the top right corner when you’re done.
You’ll return back to this page, and you will need to click Open a sales terminal in the top right corner.
Congrats! You’ve set up a POS terminal! Next, click “Create Order” to start selling tickets.
Please note: After setting up POS, double check if your transaction fees are still set up.
If there is a POS set up already...
You will see a View POS release for this event and it will take you to the same screen as above.
You can override the ticket prices in the Link Settings for the POS release. Click Submit.
Click Open a sales terminal.
Please note: Double check if your transaction fees are still set up.
How To Sell Tickets Through a POS
Select Create Order on the top right corner
It will take you to this screen where you can start taking orders. Enter the quantity that is being sold and click Get Tickets.
Select payment method and check the order amount.
Ensure your customer has paid for the tickets via eftpos or cash, before clicking Pay.
Click Pay.
You can select Finish & Email Tickets and invoice to the customer’s email address.
Or you can select Finish & Create new order.