Most of the time, we recommend only offering E-ticket as a delivery option. This will automatically be selected in your event build. E-ticket delivery means the customer will receive an order confirmation email with a link to their tickets.
If you want to collect the customer's physical address as opposed to just a postcode in the purchasing process, you can use another shipping option. There are several reasons you may want to collect a customer's physical address. For example, you may want to send a membership pack to your members before the first game of the season, or you may want to post accreditation for your hospitality guests prior to your event.
If you want your delivery option to be named something that is not one of the pre-existing options, you can edit the label of your delivery option in the shipping tab. Simply click the drop down, enter a label name and select save settings.
Now, if you turn this option on in your event or membership, the new label will display on the customer portal under the Billing and Address tab.
**Note: This tab is normally skipped if E-Ticket is the only delivery option.
**Note: If you want to force people to enter their address, you should unselect E-ticket as a delivery method.
How to turn on in event/membership setup:
What the customer will see:
If the customer selects the delivery option, delivery details will become a required field in the buyer information section of the purchasing process.
