How-to Guide Quick Links
Add tickets
Advance settings (tickets)
Add zones
Add-ons
Add gates
For more information on how to add rich content to your events (e.g. imagery, text) - refer to our Experience Sales How-to Guide.
Add tickets
- Go to Tickets tab, select Add your first ticket.
- Add a ticket name, quantity, price and booking fee (per ticket). Select Add ticket.
- If you do not input a quantity, the system will default to unlimited and will not set a cap.
- If you do not input a price, the system will default to free.
- The booking fee can be set as a flat fee or percentage, and it should include both the Flicket fee as referenced in the contract as well as any additional amount you’d like to include. If the Flicket fee is not included in this amount, it’ll be taken out of the face value of the ticket.
- You can go back to edit your ticket information by selecting the 3 dots.
For more information on how to add rich content to each ticket type (e.g. imagery, description) - refer to our How-to guide on adding rich content and imagery to your events.
Advance settings (tickets)
You can set advance settings to each of your tickets.
- Hide from public
Tickets will be hidden, you can create an Access Code to give to customers to access tickets to purchase. Refer to Access Code How-to Guide for more information. - Grouped ticket
Admit multiple people with a single ticket. Ensure that your quantity reflects the capacity of people being admitted, especially within that zone that the ticket type is in.
In this example, ticket name is called "Family Pass" which can admit 10 people.
The total price of this group ticket (of 10) will be $100 + $7 booking fee.
The quantity available is 100. This means only 10 groups of 10 can purchase this ticket.
- Custom entry times
If your event has a different gate/entry time to your event start time, you can set a custom entry time at the ticket type level only. These times will appear in your online ticket, PDF/print-at-home ticket, apple wallet ticket, or hard printed ticket.
If multiple tickets have different entry times, you will need to set it for each ticket. There is no bulk way to do this.
Using custom entry time is useful for setting multi-day events. Refer to "Set up a multi-day event" How-to Guide for more information.
- Limit tickets per order
This is automatically set to 10 but you can increase/decrease this number. You can also use this to make a group deal (e.g. buy at least 2 tickets to receive $5 cheaper tickets).
- Extra information on ticket
Add extra information per ticket type, this will only appear in the PDF/print-at-home ticket.
- Tag event attendees
Categorise customers buying this specific ticket type for marketing and segmentation.
You can create a new tag or select an existing tag (which is found under Settings > Tags).
- Mark as sold out
By marking a ticket as sold out the price will be hidden from the public and will not allow further purchases of this ticket. Sold out will appear against the ticket on the ticketing selection page.
Example - ticketing selection page with a sold out ticket
- High demand
By marking a ticket to be in high demand adds a badge against the ticket on the ticketing selection page.
Example - ticketing selection page with high demand on a ticket
- Complimentary ticket
Select this if you wish to create a complimentary ticket rather than "free" for reporting purposes. This is different to your standard tickets that is on sale and to be purchased by the general public. Complimentary tickets are usually given by the Event Organizer to sponsors, employees or other special guests that are not obligated to purchase for the tickets.
It is recommended that you add a the title "comp" or "complimentary" against this ticket type, and set the price as $0.00.
For more information on how to set up a complimentary ticket, refer to "Add a complimentary ticket" how-to guide.
Once you've set up your ticket, select Save Ticket.
You can also preview your tickets on your eve by selecting View event.
The next step will be to add/edit zone to your events.
What are zones?
- Zones are used for capacity management. They are the number of tickets you can sell within a certain area/zone of your event.
- It is also a group of ticket types that a customer can purchase within that zone. For example, you might have multiple different VIP-related ticket types within the VIP zone only. Whereas a General Admission Standard ticket may not have access to the VIP zone. You will need to ensure you've set up gates correctly to ensure these restrictions when scanning tickets at event.
- For reporting purposes, you can find zones in the Scan Report.
It is important to note that you cannot change a zone name after tickets have been sold as it will negatively impact reporting and it will prevent tickets being scanned in on event day.
Add zones
- When you create your first ticket, it will automatically create a zone for that ticket called "General Admission".
Example - zones are used to group different ticket types and manage capacity, e.g. General Admission, VIP
- You can edit a zone by selecting the 3 dots.
- Enter the Capacity for the zone to set limit number of admissions (attendee count) for that zone. If you do not set a limit, the capacity will be unlimited.
- Advance settings - you can enable the zone to be a Non-admission zone.
By setting a non-admission zone means it will exclude tickets from the attendee count. This is useful for setting extras such as camping passes or bus passes.
- Once you're done setting up a zone, select Save zone.
For more information on how to add rich content to your zones (e.g. imagery, text) - refer to our How-to guide on adding rich content and imagery to your events.
Limit total capacity
You can also set a "Limit total capacity" for the entire event. Limit the total number of tickets available for sale at your event to prevent overselling.
Add-ons
- Add ons are a non admission item, such as merchandise (t-shirts, mugs etc). They can also be used for bus passes.
Select Create add-on and input the relevant information.
- Enter Add-on name, quantity, price or an inside fee (if applicable).
- Advance settings - you can hide from public and use an Access Code to access this ticket type.
You can also hide a QR code if it is not required to be scanned for entry. This means if a customer purchases an add-on, they will not be issued a QR code against this purchased item.
- Add-ons will always appear below the main tickets and zones.
Add gates
Adding a gate is mandatory as part of your event set up as it is directly linked to the Flicket scanner. This is important for capacity management to ensure we can reporting on each ticket being scanned in. You cannot scan tickets into the event without setting up a gate.
You can also set multiple gates per zone if you wish.
In this example, ticket holders who have access to VIP and General Admission zones can enter at the Main Gate:
Alternatively, if you wish to have VIP ticket holders only accessing the VIP Gate. You will need to ensure the scanner is set to VIP Gate.
You can have multiple gates per zone. In this example, VIP ticket holders can access either Main Gate and/or VIP Gate.