What is the consent to share information banner for?
When naming tickets for others, customers will now see a banner asking them to confirm they have permission to enter someone else’s details. This helps ensure fans understand their responsibility when sharing another person’s personal information.
What happens when a customer enters someone else’s email?
If an email address is entered during ticket naming, that ticket holder will automatically receive a notification email from Flicket.
This helps customers understand their responsibility when entering someone else’s data and aligns with privacy and data use laws and regulations. As a white-label platform, event organisers are responsible for complying with local privacy and data use laws and regulations.
Flicket provides the tools, but cannot guarantee legal compliance, please consult a legal advisor if unsure.
Collecting Information for Child Tickets
If your event allows children to attend, you may be collecting personal data about minors. Laws around data collection for children are often stricter than for adults, and typically require parental or guardian consent for any marketing communications or data use.
Recommended Setting: Enable "Child Ticket" Field
We strongly recommend that you enable the Child Ticket field in your event setup. This helps ensure:
- Children are not inadvertently subscribed to marketing communications
- Ticketing data aligns with age-based privacy and data use obligations
- Parents or guardians can be correctly identified as the point of contact
This setting adds an extra layer of protection and improves the fan experience for families attending your events.
General Admission Event:
Child ticket - ticket naming screen:
Important
- Flicket provides tools to support your compliance but does not provide legal advice.
- Always consult a lawyer if you’re unsure about your responsibilities around privacy and data use, especially regarding minors.
Regional privacy and data use resources
Here are some helpful links to privacy and data use resources in commonly served regions:
- New Zealand: Office of the Privacy Commissioner – Privacy Act 2020
- Australia: OAIC – Australian Privacy Principles
& ACMA – Spam Act - United States: FTC – Data Protection & Privacy
- United Kingdom: ICO – UK GDPR and Data Protection Act
Privacy and Data Use Resources for Child Data Collection
Below are links to key laws and regulations in the regions we most commonly support:
- New Zealand:
Privacy and Children – Office of the Privacy Commissioner - Australia:
Children’s Privacy and the Privacy Act – OAIC - United States:
COPPA – Children’s Online Privacy Protection Rule (FTC) - United Kingdom:
Children and the UK GDPR – ICO
FAQs
Q: Do I need to collect consent myself as the event organiser?
You are responsible for ensuring that your use of Flicket complies with privacy and data use laws and regulations in your operating region. This includes how you collect, store, and share personal data.
Q: Is the consent to share information banner enough for compliance?
While the consent banner helps inform fans of their responsibility, it does not guarantee compliance for you as an organiser. Always seek legal advice if unsure.
Q: Can I customise the banner text?
At this stage, the banner content is standard across all events to ensure consistency and clarity for fans.
Q: What if a customer names a child ticket without guardian consent?
This is why enabling the Child Ticket field is recommended. It signals that the data being entered relates to a minor and ensures fans understand that consent from a guardian is required.
Q: Can I contact a child ticket holder with marketing emails?
Generally, no. Most jurisdictions prohibit marketing to children without verifiable parental or guardian consent. It’s your responsibility to ensure compliance.
Q: Is the consent banner enough for children’s data?
While helpful, the consent banner is not a substitute for guardian consent or for following legal requirements around collecting children’s data.