Setting up an Event (General Admissions)

How-to Guide Quick Links

Create an event

Add videos to your event

Advance settings for your event

Create an event

1. Go to the Events tab and select Add event.
   
   
   
   
2. Select General Admission and click Next.
   
   
   
3. The first page of event creation is event details where the assorted general event information is stored.
   
   Starting with the Basic information portion, you’ll add the event name, event starts date/time, event ends date/time, the date when public tickets go on sale and end, event location and venue name.
   
   
   
   

4. Event starts / Event ends - after adding the times for your event, you might see Add more dates button appear. This is used for Multi-Day Events.

   
   
   
   

5. Public tickets go on sale - You can set your public tickets to go on sale as soon as the event is published, or you can set a custom date/time.
   
   If you are selecting a Custom date, your event must be published before this date as this function just puts tickets on sale it does not publish the event.
   
   Same goes for the off sale date/time. 
   
   
   
   

6. Event location - add your event location by searching the name of the venue or inpit an address under event location. 
   
   
   
   The Venue name will then populate under the venue name field along with a map of the area. If you don't know your venue or don't want to disclose it yet, then just put a general area for the location as you still need a location.
   
   
7. Banner image - the image you upload to this section will appear at the top of  the ticketing page, above the event name and general information.
   
    
   
   We recommend a 2.5:1 ratio for banner images (1200 x 480px). Supported files are JPEG, PNG, GIF, WEPB, SVG. Refer to the Artwork Guidelines for more information.
   
   
8. Optional imagery - there are additional options for images on this page as well. 
   
   
   
   Background image - please note, we have updated the design of our ticketing reservation page which means the background image that you choose will not be inherited. This background will only appear in your Event Details Page/Homepage. Refer to the Artwork Guidelines in Experience Sales How-to Guide for more information.
   
   Ticket image - refer to this Artwork Guideline on how the ticket images will appear on the Print-at-home PDF ticket:
   
   
   
   
9. Description - enter a description about your event. This field is mandatory to complete, you can refer back to it as you are setting up your event. You can input bullet lists, use bold and italics, format your paragraphs and insert a link.  
   
   
10. You can add videos and/or images in the event Description. For videos, only a video link from YouTube or Vimeo are supported.
    
    
    
    For images, only JPEG, PNG or GIF are supported. 
    
    
    
    
    
    
11. Accessibility - if there is accessibility information to share with buyers, expand the field and input the notes. This information is displayed on the event details page via the Accessibility link.
    
    
    
    
    Example - Event Details Page with Accessibility information
    
    
    
    
    
    

12. Important notes -  if you have important information that you would like to share with ticket buyers and ticket holders, expand the field and input the notes. This information is displayed on the top of ticketing reservation page.

    

    

    
    Example - Ticketing Reservation Page with Important notes
    

     

13. Payment settings - this is where you set your payment gateway for your event. You need to have set up a payment integration before setting up your event. Refer to Integrations How-to Guides to set up your preferred payment gateway e.g. Stripe, Pin Payments, Afterpay etc.
    
    Booking fee per order - is a fee you can add that is charged on the order level, regardless of how many tickets are purchased (so the fee will be the same if the customer purchases 1 ticket or 10). This fee is retained by you, the event organizer, unless otherwise stated in the contract. 
    
    
    

    Online payment options - is where you set your preferred payment gateway for your event. The commonly used options are: Stripe Connect, PIN Payments, Points, Afterpay etc. 

    To set up Points as a payment method, refer to Points tab from the main menu navigation, and refer to Points Packages How-to Guide for more information. 
    
    

     

14. Payment by invoice - add invoicing instructions to guide ticket buyers on how they can pay by invoice. 
    
    
    This information will appear in the invoice PDF that is sent by the Event Organizer via back office orders (i.e. when an order is on hold and an payment link or an invoice is sent to the ticket buyer). Refer to Creating and Completing Hold Orders How-to Guide for more information.
    
    Example - Invoice PDF with invoicing instructions
    

15. Advance Settings - see next section.
    
    

Advance Settings

Customize your event with these advance settings:

1. Event Options
2. Ticket Options
3. Checkout

1. Event Options

• Event is R-18
  Informs the customers of the age restriction and puts the following marker above the “select tickets” field.
  
  
• Enable registration form
  
  Show a registration form to capture interest and notify customers when tickets go on sale.

1. 1. To activate the registration form, the 'Public tickets go on sale' date will need to be scheduled after when you want registrations to end.
      
      
   2. Enable registration form - set your Start date and End date.
      
      
   3. Add message on registration form - appears in the top of the form after a user selects 'Register'.
      
      Example - Registration will appear in the Event Details page
      
      
      
      
      
      

• Tag event attendees
  
  Categorise customers attending this event for marketing and segmentation.
  You can create a new tag or select an existing tag (which is found under Settings > Tags).
  
  
  
  
• Set inside fee details
  
  Set the inside fee amount for variously priced tickets. If this setting is used, the fee will not be added on top of the face value for the purchaser, but will be taken out of the face value of the ticket.
  
  
  
  
• Customise merchant reference field
  
  Edit the merchant reference that appears on your payouts for this event.
  
  
  
  
• Event specific terms and conditions
  
  Include a specific set of terms and conditions for this event in place of your general terms and conditions.
  
  
  
  Example - T&Cs for your event will appear in the Event Details page
  
  
  
  
  
  
• Hide from homepage
  
  Hides the event from the event listing homepage. Tickets can still be purchased if customers have access to the ticketing page.
  
  
• Facebook Pixel
  
  Add an event specific Facebook Pixel for tracking.
  
  

2. Ticket Options

• Delay ticket access
  
  You can delay access to tickets at a later date. It will send the customer a notification when the tickets are available.
  
  
  
  

• Offer printed tickets
  
  Set your delivery fees here if you offer printed tickets.
  
  
  

• Enable ticket resale
  
  To learn more about reseller, refer to "Reseller" How-to Guide for more information.
  
  
  
  
• Enable ticket protection cover
  
  Depending on your commercial agreement with Flicket, you can enable ticket protection cover to customers. You can set additional margin as well. You cannot edit the Ticket cover base cost.
  
  
  
  
  Example - Ticket cover protection offered to customers at checkout
  
  
  
  

3. Checkout options

• Redirect customers post purchase
  
  After a ticket buyer has completed checkout and finished their order, you can redirect them to a different page. This does take 20 seconds to redirect the user.
  
  You can use this to send people to more information about the event, raise awareness of other events on your website, or merchandise. 
  
  
  
  
• Get notified about new orders
  
  Enter an email to receive notifications about each new order. This is useful if you want to send order information to other suppliers for your event that need to know the number of orders. (Note: this cannot be customized by a specific price level or ticket type level)
  
  

You can also preview your event by selecting View event.



Once you have set up the basic information and settings of your event, select Save Changes.



The next step will be to Add tickets to your events!